Onsite IT Field Engineer I – Client Tech Support

VC3, Inc.; Memphis (TN); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Company-paid time off

401(k)/RRSP plans

Mentorship programs

Learning reimbursements

Job summary

VC3, Inc. in Memphis, TN is seeking an IT Field Engineer I to provide hands-on support at client sites, resolving hardware, software, and network issues.

You will ensure client success through timely resolution and clear communication, following the VC3 Way of standards and processes for predictable outcomes. You will travel to client sites, install hardware, troubleshoot printers and workstations, and collaborate with VC3 staff on connectivity problems including ISPs, DHCP, DNS, VPN, and

Qualifications

• 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
• Experience managing Windows Client Operating Systems, Microsoft 365, Virus and Security, TCP/IP, DHCP, and DNS.

Responsibilities

• Drive to client sites as scheduled and communicate delays to the Service Coordinator
• Install and set up new computer hardware, software and peripherals
• Troubleshoot and resolve onsite issues related to workstations and printers
• Collaborate with VC3 staff for connectivity issues including ISPs, wireless networks, DHCP, DNS, VPN, RDS and Citrix
• Educate and guide VC3 clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets
• Make recommendations for improvements of hardware and software
• Maintain accurate timesheets and notes of troubleshooting and communication
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as assigned

Skills

Windows Client OS

Microsoft Office 365

Virus and Security

TCP/IP

DHCP

DNS

Tools

Windows Client Operating Systems (10,11)

Microsoft/Office 365

Virus and Security

TCP/IP

DHCP

DNS

Job description

VC3, Inc. in Memphis, TN is seeking an IT Field Engineer I to provide hands-on support at client sites, resolving hardware, software, and network issues.

You will ensure client success through timely resolution and clear communication, following the VC3 Way of standards and processes for predictable outcomes. You will travel to client sites, install hardware, troubleshoot printers and workstations, and collaborate with VC3 staff on connectivity problems including ISPs, DHCP, DNS, VPN, and