Hybrid Onsite IT Field Engineer I

I.T. Right, Inc - A VC3 Company; Memphis (TN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote-first

Well-being program

Leadership Academy

Mentorship programs

401(k) / RRSP

Job summary

VC3 is hiring an IT Field Engineer I in Memphis, TN. You will provide hands-on client-site support across hardware, software and networks, ensuring timely resolutions and clear communication.

The role follows VC3 standards to deliver predictable results for customers in a hybrid work setting. The position requires 2 years of technical experience (or 1 year in VC3 roles) and proficiency with Windows OS, Office 365, virus/security, TCP/IP, DHCP, DNS, VPN, RDS, and Citrix.

Qualifications

• 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3.
• 2 years experience managing: Windows Client Operating Systems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS.

Responsibilities

• Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating delays.
• Install and set up new computer hardware, software and peripherals.
• Troubleshoot and resolve onsite issues related to workstations and printers.
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix.
• Educate and guide VC3 clients on technical standards and best practices.
• Identify recurring issues and initiate problem tickets for them.
• Make recommendations to the VC3 team for improvements of supported hardware and software.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
• Participate in the on‑call rotation (1 week every 3-4 months).
• Additional duties as assigned

Skills

Windows OS (10/11)

Office 365

Virus & Security

TCP/IP

DHCP

DNS

Tools

VPN

RDS

Citrix

Job description

VC3 is hiring an IT Field Engineer I in Memphis, TN. You will provide hands-on client-site support across hardware, software and networks, ensuring timely resolutions and clear communication.

The role follows VC3 standards to deliver predictable results for customers in a hybrid work setting. The position requires 2 years of technical experience (or 1 year in VC3 roles) and proficiency with Windows OS, Office 365, virus/security, TCP/IP, DHCP, DNS, VPN, RDS, and Citrix.