IT Field Engineer I - Onsite Tech & Network Support

VC3, Inc.; Macon (GA); Híbrido; USD 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexibility

Well-being & Support

Growth opportunities

People-first culture

Transparent leadership

Resumo da oferta

VC3, Inc. in Macon, Georgia is seeking an IT Field Engineer I to deliver hands-on client-site support, installing hardware and software, and resolving workstation, printer, and network issues with prompt, clear communication.

You’ll collaborate with VC3 technicians, follow the VC3 Way, participate in an on-call rotation, and help educate clients on best practices while growing your technical and customer-service skills.

Qualificações

• 2 years of relevant technical experience or 1 year as VC3 Service Technician I or II at VC3.
• 2 years of experience managing Windows Client OS (10/11), Microsoft Office 365, Virus & Security, TCP/IP, DHCP, and DNS

Responsabilidades

• Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating delays to the Service Coordinator
• Install and set up new computer hardware, software and peripherals
• Troubleshoot and resolve onsite issues related to workstations and printers
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
• Educate and guide VC3 clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets for them
• Make recommendations to the VC3 team for improvements of supported hardware and software
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as assigned

Conhecimentos

Windows Client OS (10/11)

Microsoft 365 / Office 365

Virus & Security

TCP/IP

DHCP

DNS

Descrição da oferta de emprego

VC3, Inc. in Macon, Georgia is seeking an IT Field Engineer I to deliver hands-on client-site support, installing hardware and software, and resolving workstation, printer, and network issues with prompt, clear communication.

You’ll collaborate with VC3 technicians, follow the VC3 Way, participate in an on-call rotation, and help educate clients on best practices while growing your technical and customer-service skills.