Hybrid IT Field Engineer I — Onsite & Remote Support

I.T. Right, Inc - A VC3 Company; Macon (GA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company-paid time off

Hybrid work arrangement

401(k) / RRSP plans

Professional development programs

Job summary

VC3, Inc. is hiring an IT Field Engineer I in Macon, Georgia. You will provide hands-on client site support across hardware, software, and networks, ensuring timely resolution and clear communication.

You will follow the VC3 Way to deliver predictable results for customers. You will travel to client sites, install hardware, troubleshoot workstation and printer issues, and collaborate with VC3 staff on connectivity problems including VPN, RDS, and Citrix.

Qualifications

• 2 years of relevant technical experience or 1 year in VC3 Service Technician I/II roles.

Responsibilities

• Drive to client sites as scheduled and communicate delays to the Service Coordinator.
• Install and set up new computer hardware, software and peripherals.
• Troubleshoot and resolve onsite issues related to workstations and printers.
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix.
• Educate and guide VC3 clients on technical standards and best practices.
• Identify recurring issues and initiate problem tickets for them.
• Make recommendations to the VC3 team for improvements of supported hardware and software.
• Maintain accurate timesheets and notes of troubleshooting and communication with clients.
• Participate in the on-call rotation (1 week every 3-4 months).
• Additional duties as assigned

Skills

Technical experience

On-site support

Tools

Windows Client OS (10/11)

Office 365

Virus & Security

TCP/IP

DHCP

DNS

Job description

VC3, Inc. is hiring an IT Field Engineer I in Macon, Georgia. You will provide hands-on client site support across hardware, software, and networks, ensuring timely resolution and clear communication.

You will follow the VC3 Way to deliver predictable results for customers. You will travel to client sites, install hardware, troubleshoot workstation and printer issues, and collaborate with VC3 staff on connectivity problems including VPN, RDS, and Citrix.