Field IT Engineer I: Hands-On, Client-Focused Support

Thecentermemphis; Memphis (TN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

VC3 in Memphis seeks an IT support specialist to provide hands-on service at client sites, diagnosing and resolving hardware, software and network issues. You will focus on timely resolution, clear updates, and delivering consistent service that aligns with the VC3 Way.

You’ll partner with clients to understand needs, document issues, and escalate where necessary, ensuring minimal downtime and a positive customer experience.

Job description

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values:

Go Beyond | Own It | Be Curious| Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have:

In this role, you’ll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.