Hybrid IT Field Engineer I — On-Site Support & Growth

I.T. Right, Inc - A VC3 Company; Portland (OR); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Flexibility – remote-first with onsite

Well-being & Support

Grow with Us

People-First Culture

Transparent Leadership

Job summary

VC3, Inc. in Portland, OR is hiring a Field Engineer I to provide hands-on support at client sites, resolve hardware, software and network issues, and ensure customer success through timely communication.

You will follow the VC3 Way and work as part of a responsive delivery team. This role requires driving to client sites, setting up hardware, troubleshooting workstations and printers, coordinating with our technical staff, and participating in an on-call rotation.

Qualifications

• 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
• 2 years experience managing: Windows Client Operating Systems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS

Responsibilities

• Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
• Install and set up new computer hardware, software and peripherals
• Troubleshoot and resolve onsite issues related to workstations and printers
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
• Educate and guide VC3 clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets for them
• Make recommendations to the VC3 team for improvements of supported hardware and software
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on‑call rotation (1 week every 3-4 months)
• Additional duties as assigned

Job description

VC3, Inc. in Portland, OR is hiring a Field Engineer I to provide hands-on support at client sites, resolve hardware, software and network issues, and ensure customer success through timely communication.

You will follow the VC3 Way and work as part of a responsive delivery team. This role requires driving to client sites, setting up hardware, troubleshooting workstations and printers, coordinating with our technical staff, and participating in an on-call rotation.