Onsite IT Engineer - Milwaukee

Sentinel Technologies Inc.; Milwaukee (WI); In loco; USD 55.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401K

529

Life Insurance

Income Protection Short and Long-Term 

Disability

Medical and Child/Elder Care

Flexible Spending Account Plans

Family Planning Benefits

Financial Education

Identity Theft Protection and Help

Legal Services

Employee Assistance Program

Two weeks’ vacation

Additional paid time-off for PersonalS

certification and hands‑on training

employee discount for product services

Descrizione del lavoro

Sentinel Technologies, Inc. is seeking a Customer Engineer to provide onsite technical support in Milwaukee, WI. You will diagnose hardware, software, and network issues, deliver excellent customer service, and work with senior engineers on more complex problems.

Travel and lifting of equipment are required. The role requires 2–5 years of related experience, A+ certification, and a valid driver’s license. A car is needed to service multiple sites in the region.

Competenze

• Must have 2–5 years of experience in a similar role.
• A+ Certification required.
• Must be able to troubleshoot and resolve hardware, software, and network connectivity issues.
• Must be able to perform diagnostics, repairs, and parts replacements on computer equipment.
• Must be able to support desktop, server, and basic network environments.
• Experience with SCCM is preferred.
• Maintain accurate service documentation, ticket updates, and time records.
• Deliver outstanding customer service and build positive client relationships.
• Work independently on routine issues while collaborating with senior engineers on more complex problems.
• Position requires lifting of up to 75 lbs. independently and up to 150 lbs. with assistance.
• Position requires standing, squatting, lifting from floor to waist and from waist to over shoulders. Twisting, bending, crawling may be required from time-to-time.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

Mansioni

• Provide onsite technical support to customers in Milwaukee area.
• Troubleshoot hardware, software, and network issues.
• Document service activities and time records.
• Collaborate with senior engineers on complex problems.
• Travel between locations and transport equipment.
• Maintain professional customer relationships.

Conoscenze

Customer service

Troubleshooting

Diagnostics

Independent work

Team collaboration

Formazione

A+ Certification

Strumenti

SCCM

Descrizione del lavoro

Sentinel Technologies, Inc. is seeking a Customer Engineer to provide onsite technical support in Milwaukee, WI. You will diagnose hardware, software, and network issues, deliver excellent customer service, and work with senior engineers on more complex problems.

Travel and lifting of equipment are required. The role requires 2–5 years of related experience, A+ certification, and a valid driver’s license. A car is needed to service multiple sites in the region.