Onsite IT Support Engineer – Milwaukee

Sentinel Technologies Inc.; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Life Insurance

Disability insurance

Paid time off

Job summary

Sentinel Technologies, Inc. is seeking a Customer Engineer to provide onsite technical support in Milwaukee, WI. The role involves troubleshooting hardware, software, and network issues, with travel as needed and a strong focus on customer satisfaction.

You will diagnose and repair equipment, document cases, and collaborate with senior engineers on complex problems while maintaining a can-do ACE attitude.

Qualifications

• : Must have 2-5 years of experience in a similar role.
• : A+ Certification required.
• : Must be able to troubleshoot and resolve hardware, software, and network connectivity issues.
• : Must be able to perform diagnostics, repairs, and parts replacements on computer equipment.
• : Must be able to support desktop, server, and basic network environments.
• : Experience with SCCM is preferred.
• : Maintain accurate service documentation, ticket updates, and time records.
• : Deliver outstanding customer service and build positive client relationships.
• : Work independently on routine issues while collaborating with senior engineers on more complex problems.

Responsibilities

• Provide onsite technical support and troubleshoot issues to help customers succeed.
• Deliver exceptional customer service and build positive client relationships.
• Work independently on routine issues while collaborating with senior engineers on complex problems.

Skills

Customer service

Onsite support

Troubleshooting

Education

A+ Certification

Tools

SCCM

Job description

Sentinel Technologies, Inc. is seeking a Customer Engineer to provide onsite technical support in Milwaukee, WI. The role involves troubleshooting hardware, software, and network issues, with travel as needed and a strong focus on customer satisfaction.

You will diagnose and repair equipment, document cases, and collaborate with senior engineers on complex problems while maintaining a can-do ACE attitude.