Desktop Support Engineer

Sentinel; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Life Insurance

Disability insurance

Paid time off

Job summary

Sentinel Technologies, Inc. is seeking a Customer Engineer to provide onsite technical support in Milwaukee, WI. The role involves troubleshooting hardware, software, and network issues, with travel as needed and a strong focus on customer satisfaction.

You will diagnose and repair equipment, document cases, and collaborate with senior engineers on complex problems while maintaining a can-do ACE attitude.

Qualifications

• : Must have 2-5 years of experience in a similar role.
• : A+ Certification required.
• : Must be able to troubleshoot and resolve hardware, software, and network connectivity issues.
• : Must be able to perform diagnostics, repairs, and parts replacements on computer equipment.
• : Must be able to support desktop, server, and basic network environments.
• : Experience with SCCM is preferred.
• : Maintain accurate service documentation, ticket updates, and time records.
• : Deliver outstanding customer service and build positive client relationships.
• : Work independently on routine issues while collaborating with senior engineers on more complex problems.

Responsibilities

• Provide onsite technical support and troubleshoot issues to help customers succeed.
• Deliver exceptional customer service and build positive client relationships.
• Work independently on routine issues while collaborating with senior engineers on complex problems.

Skills

Customer service

Onsite support

Troubleshooting

Education

A+ Certification

Tools

SCCM

Job description

Responsibilities

Are you a hands‑on IT professional who enjoys solving technical challenges and helping customers succeed? We're looking for a Customer Engineer to provide onsite technical support, troubleshoot technology issues, and deliver exceptional customer service to our customer located in Milwaukee, WI. This is an excellent opportunity for someone who enjoys a mix of independent problem‑solving, customer interaction, and continuous technical growth.

Qualifications

• Must have 2-5 years of experience in a similar role
• A+ Certification required
• Must be able to troubleshoot and resolve hardware, software, and network connectivity issues.
• Must be able to perform diagnostics, repairs, and parts replacements on computer equipment.
• Must be able to support desktop, server, and basic network environments.
• Experience with SCCM is preferred
• Maintain accurate service documentation, ticket updates, and time records.
• Deliver outstanding customer service and build positive client relationships.
• Work independently on routine issues while collaborating with senior engineers on more complex problems.
• Position requires lifting of up to 75 lbs. independently and up to 150 lbs. with assistance.
• Position requires standing, squatting, lifting from floor to waist and from waist to over shoulders. Twisting, bending, crawling may be required from time-to-time.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

• Medical
• Dental
• Vision
• 401K
• 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Family Planning Benefits
• Financial Education
• Identity Theft Protection and Assistance
• Legal Services
• Employee Assistance Program
• Two weeks’ vacation
• additional paid time-off for Personal and Sick
• certification and hands‑on training
• employee discount for product services and entertainment

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands‑on training, and values a team‑oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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