Onsite IT End-User Support Technician

FuseGlobal; St. Louis (MO); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Disability insurance

Job summary

FuseGlobal is seeking an IT End-User Support Technician to deliver world-class end-user IT support in a fast-paced environment in St. Louis, MO. The role covers on-site and remote help desk, hardware deployment, and proactive problem solving.

Responsibilities include imaging devices, asset management in ServiceNow, and supporting conference room equipment. The position offers an onsite schedule with a flex day after 90 days and a 12-month initial term.

Qualifications

• 3–5+ years of enterprise end-user support experience.
• Ability to deliver high-touch white-glove client support in fast-paced environments.
• Self-starter who can work independently with limited supervision.
• Experience with hardware break/fix; HP/Lenovo preferred.
• Strong IT troubleshooting and MS Office 365 expertise.
• Knowledge of enterprise tools including VPN, AD, PowerShell.

Responsibilities

• Provide L1 help desk and L2 on-site support for onsite and remote clients.
• Handle incidents in ServiceNow and assist non-ticketed requests.
• Image, configure, and deploy HP/Lenovo laptops/desktops.
• Update hardware assets in ServiceNow Asset Manager.
• Perform printer maintenance, mobile device setup, and room tech support.
• Troubleshoot Windows 10/11 and basic Mac OS when needed.
• Assist client-side network issues across LAN/WAN, home routers, and mobile hotspots.
• Participate in after-hours on-call rotation.

Skills

End-user support

Windows troubleshooting

Microsoft 365

Active Directory

PowerShell

VPN knowledge

Tools

ServiceNow

Remote support tools

Asset management

Job description

FuseGlobal is seeking an IT End-User Support Technician to deliver world-class end-user IT support in a fast-paced environment in St. Louis, MO. The role covers on-site and remote help desk, hardware deployment, and proactive problem solving.

Responsibilities include imaging devices, asset management in ServiceNow, and supporting conference room equipment. The position offers an onsite schedule with a flex day after 90 days and a 12-month initial term.