IT End User Support Technician

fuseglobalpartners; St. Louis (MO); Hybrid; USD 70,000 - 82,000; Full time

Benefits offered by this job

Up to $36.50 per hour

Medical insurance

Dental insurance

Vision insurance

401(k)

Disability insurance

Job summary

Fortune 100 Food & Beverage Manufacturing is seeking an IT End-User Support Technician to deliver hands-on support for hardware, software, and networking throughout the St. Louis facility.

You will join a dynamic IT team providing proactive maintenance and reactive troubleshooting to ensure employees stay productive. Responsibilities include image and deployment of hardware, Asset Manager updates in ServiceNow, and support for printing, mobile devices, and conference room tech.

Qualifications

• 3–5+ years of experience providing technical support to end users in an enterprise environment.
• High-touch, white-glove client support in a fast-paced environment.
• Self-starter who thrives in a team yet can work independently with limited supervision.
• Knowledge of hardware break/fix; HP/Lenovo hardware preferred.
• Excellent IT troubleshooting skills across hardware, software, and networks.

Responsibilities

• Provide L1 help desk and onsite L2 support for onsite and remote clients.
• Handle incidents and requests in ServiceNow; assist without tickets when needed.
• Image, configure, and deploy HP and Lenovo laptops/desktops.

Skills

End-user support experience

White glove client support

Self-starter

Hardware break/fix knowledge

Office 365 knowledge

Remote support tools

VPN client software

Active Directory

PowerShell

Microsoft 365 tools

Tools

Remote support software

VPN client software

Microsoft Tools (Active Directory, PowerShell, Computer Management)

Job description

IT End-User Support Technician

Location: St. Louis, MOCompany: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)Initial term: 12 months (position expected to run longer)Schedule: Candidate will work onsite Monday-Friday 8:00am - 5pm in St. Louis, MO with an optional Flex (work from home) day during the week after 90 days.

About This Role:

This role provides internal end-user support for hardware, software, and networking solutions. You will work as part of a dynamic team to deliver world-class IT support services to our employees by means of proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.

What You'll Do:

• Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
• Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system.
• Image, configure, and deploy HP and Lenovo laptops/desktops.
• Update hardware asset records for workstations that are deployed, change hands, or returned to stock using ServiceNow Asset Manager.
• HP printer maintenance and troubleshooting.
• Mobile device (iOS & Android) setup and troubleshooting.
• Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones).
• Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required).
• Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots).
• Run small-scale projects as directed.
• Participate in after-hours on-call rotation.

What You Bring:

• 3-5+ years' experience providing technical support to end users in an enterprise environment.
• Ability to provide white glove (high-touch) client support in a fast-paced environment.
• Self-starter that thrives in a team environment and can work independently with limited supervision.
• Knowledge of hardware break/fix. HP and Lenovo preferred.
• Excellent IT troubleshooting skills.
• Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365).
• Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management).

Bonus Points:

• Enthusiastic, self-starter that is open to learning all facets of the job and staying abreast of technology trends.
• Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint).
• Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people.
• Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field.
• Cisco Call Manager experience is a plus.

Compensation & Benefits:

• Up to $36.50 per hour
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance

About FuseGlobal:

FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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