Onsite IT Desk Support Technician - Omaha

CompuCom; Omaha (NE); On-site; USD 26,000 - 31,000; Full time

Job summary

CompucomStaffing, a division of CompuCom Systems, is seeking a qualified Deskside Support Technician to join the Omaha, NE team onsite. The role focuses on delivering high-quality end-user support, rapid issue resolution, and proactive service to ensure a positive user experience.

The ideal candidate has strong technical troubleshooting and customer engagement skills, familiarity with ITIL processes, and hands-on experience with Windows and mobile devices.

Qualifications

• Minimum 2+ years of experience providing Desk Side Support.
• Experience in enterprise environments or managed services preferred.
• Familiarity with SCCM / Intune / endpoint management tools preferred.
• Exposure to onshore-offshore support models preferred.
• Understanding of ITIL best practices preferred.

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and mobile devices.
• Resolve user issues promptly and document resolutions for knowledge base.
• Respond to calls, emails, and tickets via ITSM tools like ServiceNow.
• Coordinate with Level 2/3 teams as needed to escalate issues.
• Support enterprise system rollouts and basic network connectivity tasks.

Skills

Desk Side Support

ITIL knowledge

ServiceNow ITSM

Troubleshooting

Windows & Mobile OS

Tools

SCCM

Intune

Endpoint management tools

Job description

CompucomStaffing, a division of CompuCom Systems, is seeking a qualified Deskside Support Technician to join the Omaha, NE team onsite. The role focuses on delivering high-quality end-user support, rapid issue resolution, and proactive service to ensure a positive user experience.

The ideal candidate has strong technical troubleshooting and customer engagement skills, familiarity with ITIL processes, and hands-on experience with Windows and mobile devices.