Technical Support Analyst

The BayTech Group; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

The BayTech Group in San Francisco is seeking a hands-on Technical Support Analyst to serve as the primary onsite IT resource for a smaller office while providing remote support across the U.S. The ideal candidate combines technical proficiency with polished, executive-facing professionalism and a willingness to deliver white-glove support to employees and senior leaders.

Responsibilities include onsite and remote support, resolving hardware and software issues, managing tickets, and

Qualifications

• 3–5+ years in desktop or IT support.

Responsibilities

• Provide onsite and remote desktop support across multiple offices.

Skills

Windows & Mac support

Troubleshooting

Microsoft 365 & Teams

Entra ID & Intune

Mobile device management

ITIL / ticketing

Executive support

Onsite & remote support

Tools

Jamf

Zoom

Polycom

Neat

Job description

Employment:

Full-Time | Contract-to-Hire or Direct Hire

Position Overview

We are seeking a hands-on, customer-focused Technical Support Analyst to join a global professional services organization in San Francisco. This individual will serve as the primary onsite IT resource for a smaller office while providing remote support across multiple U.S. locations.

The ideal candidate is technically strong, polished, professional, and comfortable providing white-glove support to employees and senior executives.

Key Responsibilities

• Provide onsite desktop and technical support, along with remote support across multiple offices.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Support Windows, macOS, Microsoft 365, Outlook, and Teams.
• Assist with Microsoft Entra ID, Intune, and mobile device management.
• Support conference room AV equipment, Zoom, and video conferencing technologies.
• Manage support tickets, prioritize issues, and ensure timely resolution.
• Provide high-touch technical support to executives and employees.
• Collaborate with remote IT teams on escalations, deployments, and technology improvements.

Qualifications

• 3–5+ years of desktop support, help desk, or IT technical support experience.
• Strong troubleshooting skills across Windows and Mac environments.
• Experience with Microsoft 365, Exchange Online, and Microsoft Teams.
• Familiarity with Entra ID, Intune, Active Directory, and mobile device management.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi‑Fi.
• Experience supporting laptops, printers, mobile devices, and conferencing equipment.
• Familiarity with IT ticketing systems and ITIL practices.
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work independently and provide professional, white‑glove executive support.

Preferred Experience

• Experience with Jamf, Zoom, Polycom, or Neat.
• Background supporting professional services, consulting, financial services, or corporate environments.
• Experience working with geographically distributed IT teams.

This is a highly visible role requiring someone who combines technical troubleshooting skills with exceptional professionalism, responsiveness, and customer service.