IT Desktop Support Part Time

Sky Systems, Inc. (SkySys); Malvern (Chester County); On-site; USD 45,000 - 60,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an L1 + AV Technician for onsite support in Malvern, Chester County. This role focuses on troubleshooting desktops, audio-visual systems, and network checks, ensuring seamless daily operations.

Ideal candidates have 2–4 years of experience in IT and AV support and must possess strong communication skills. Responsibilities include managing conference room operations and coordinating with vendors. The position requires hands-on involvement in various IT-related tasks.

Qualifications

• 2–4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals such as LAN ports and cabling.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination.
• Provide L1 AV support for meeting rooms.
• Assist with basic troubleshooting of corporate printers.

Skills

IT support

Audio-visual support

Troubleshooting

Customer service

Documentation

Tools

ServiceNow

Microsoft Teams

Zoom

Webex

Job description

Schedule: Variable, onsite based on dispatch needs

Role Overview

The L1 + AV Technician will provide onsite support for desktops, audio‑visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day‑to‑day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break‑fix activities
• Manage and track loaner/spare devices using customer‑provided systems
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting
• Manage conference room accounts (add/remove users, password resets, ownership updates)
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes)
• Provide smart‑hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets)
• Coordinate with third‑party vendors and procurement teams when required
• Support equipment replacement or reset during failures under guidance from central IT
• Ability to work at height when required (ladder/lift)
• Maintain communication with onsite/offsite teams to report changes, issues, or updates
• Ensure proper coverage during leaves and follow site operational processes/SOPs

Must‑Have Qualifications

• 2–4 years of experience in IT and AV support
• Hands‑on troubleshooting experience with desktops, laptops, and meeting room device
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex
• Ability to perform physical tasks, including lifting equipment and working at height
• Strong communication, customer service, and documentation skill
• Ability to follow SOPs, ticketing processes, and escalation guideline

Good‑to‑Have Qualifications

• Experience using ITSM tools (ServiceNow, Jir
• Exposure to AV control systems or room management systems
• Basic understanding of AV‑over‑IP or networked AV environment
• Experience working in enterprise or fast‑paced onsite environment
• Entry‑level certifications (CompTIA A+, ITIL Foundation, basic AV training
• Basic understanding of networking and TC
• Basic understanding of fiber, copper, network infrastructure
• Hardware support
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Co
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Skilled Communications Specialist, known for delivering clear and succinct messages without disclosing internal details
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certif