On-Site IT Assistant: Desk & Network Support (6-Month)

Zoho Corporation B.V.; Austin (TX); On-site; USD 36,000 - 47,000; Full time

Job summary

Zoho USA in Austin is seeking a motivated IT Assistant for a 6-month contract to support IT operations, migrations, upgrades, and ongoing improvements. The role requires hands-on desktop support and the ability to work on Windows and Mac OS platforms.

You will troubleshoot networking (LAN/TCP/IP), communicate clearly with users, document processes, and help move IT projects across the finish line. This position is not remote and requires a valid driver's license and ability to lift up to 25 lbs.

Qualifications

• Familiarity with desktop support practices and troubleshooting techniques.
• Knowledge of Mac OS and Windows operating systems.
• Understanding of computer networking concepts, including LAN setup and TCP/IP protocols.

Responsibilities

• Take ownership of IT projects to completion for system migrations, upgrades and enhancements.
• Provide desktop support for users, troubleshooting hardware and software issues on both Windows and Mac OS platforms.
• Assist with computer networking troubleshooting, maintaining Local Area Networks (LAN) and ensuring proper TCP/IP configurations.
• Communicate effectively with team members and end-users to resolve technical issues promptly.
• Document IT processes and maintain accurate records of project deliverables, support requests and resolutions.

Skills

Desktop support

Mac OS

Windows

Networking TCP/IP

Communication

Physical ability

Driver's license

Job description

Zoho USA in Austin is seeking a motivated IT Assistant for a 6-month contract to support IT operations, migrations, upgrades, and ongoing improvements. The role requires hands-on desktop support and the ability to work on Windows and Mac OS platforms.

You will troubleshoot networking (LAN/TCP/IP), communicate clearly with users, document processes, and help move IT projects across the finish line. This position is not remote and requires a valid driver's license and ability to lift up to 25 lbs.