Onsite Inventory & VMI Solutions Specialist

MSC Industrial Supply Co.; Katy (TX); In loco; USD 31.000 - 45.000; Tempo pieno

Descrizione del lavoro

MSC Industrial Supply Co. in Katy, TX is seeking an On-Site Service Specialist who delivers exceptional customer service and manages inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending and Crib systems, while logging activities in Salesforce and maintaining 6S standards across all areas. The role requires a High School Diploma or equivalent and at least two years in customer service or inventory roles, with

Competenze

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Mansioni

• Deliver exceptional customer service and inventory management at large, dedicated customer locations.
• Support procurement, order placement, and the management of MSC ControlPoint Solutions including Vending, Vendor Managed Inventory (VMI), and Crib systems.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Conoscenze

Customer service

Sales skills

Problem solving

Communication

Technical knowledge

Microsoft Office

Written communication

Formazione

High School Diploma

Strumenti

Microsoft Office

Descrizione del lavoro

MSC Industrial Supply Co. in Katy, TX is seeking an On-Site Service Specialist who delivers exceptional customer service and manages inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending and Crib systems, while logging activities in Salesforce and maintaining 6S standards across all areas. The role requires a High School Diploma or equivalent and at least two years in customer service or inventory roles, with