Onsite Inventory & Vending Solutions Specialist

MSC Industrial Supply Co.; West Bend (WI); On-site; USD 28,000 - 43,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 in West Bend, WI to deliver exceptional customer service and manage inventories at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and crib systems. You will drive value through on-site engagement, solution optimization, and collaboration with internal and external stakeholders, while maintaining 6S standards and logging activities in

Qualifications

• High School Diploma or equivalent is required.
• At least two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of MSC solutions, products, and services.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.

Skills

Telephone sales

Outside sales

Customer service

Sales skills

Microsoft Office

Communication skills

Problem-solving

Inventory management

Education

High School Diploma or equivalent

Tools

Salesforce (SFDC)

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 in West Bend, WI to deliver exceptional customer service and manage inventories at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and crib systems. You will drive value through on-site engagement, solution optimization, and collaboration with internal and external stakeholders, while maintaining 6S standards and logging activities in