Onsite Service & Inventory Specialist (VMI/Vending)

MSC Industrial Supply Co.; Fond du Lac (WI); On-site; USD 28,000 - 43,000; Full time

Job summary

MSC Industrial Supply Co. is hiring an On-Site Service Specialist Level 1 in Fond Du Lac, WI to deliver exceptional customer service and manage inventory at a large customer location.

The role supports procurement, order placement, and MSC ControlPoint Solutions including VMI and Crib systems, driving value through on-site engagement and collaboration with internal and external stakeholders.

Qualifications

• High School Diploma or equivalent is required (minimum).
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC CARE program and ensure customer loyalty.
• Maintain 6S standards across solution equipment and areas.
• Log daily activities in Salesforce.
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to MSC standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Foster the MSC culture and unity of purpose in the department.

Skills

Customer service

Telephone sales

Sales skills

Problem solving

Verbal & written comms

Education

High School Diploma or equivalent

Tools

Salesforce

MS Office

Job description

MSC Industrial Supply Co. is hiring an On-Site Service Specialist Level 1 in Fond Du Lac, WI to deliver exceptional customer service and manage inventory at a large customer location.

The role supports procurement, order placement, and MSC ControlPoint Solutions including VMI and Crib systems, driving value through on-site engagement and collaboration with internal and external stakeholders.