Onsite Inventory & Service Solutions Specialist

MSC Industrial Supply Co.; Wisconsin; On-site; USD 28,000 - 43,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventories at large customer locations in Fond Du Lac, Wisconsin. The role supports procurement, order placement, and management of MSC ControlPoint Solutions including VMI and vending systems.

You will engage with customers, ensure stock levels, log activities, and drive solution retention while collaborating with internal teams to identify future projects.

Qualifications

• High School Diploma or equivalent.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.
• College degree preferred.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision.
• Participation in special projects and performs additional duties as required

Skills

Customer service

Sales skills

Problem solving

Critical thinking

Communication skills

Technical knowledge

MSC solutions knowledge

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

MSC Industrial Direct Co.,Inc. is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventories at large customer locations in Fond Du Lac, Wisconsin. The role supports procurement, order placement, and management of MSC ControlPoint Solutions including VMI and vending systems.

You will engage with customers, ensure stock levels, log activities, and drive solution retention while collaborating with internal teams to identify future projects.