Onsite Inventory & Solutions Specialist

MSC Industrial Supply Co.; West Bend (WI); On-site; USD 28,000 - 43,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. in West Bend, WI is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at a large, dedicated customer location.

You will support procurement, order placement, and control MSC ControlPoint solutions including VMI, vending, and cribs. The role emphasizes on-site engagement, solution optimization, and collaboration with internal and external stakeholders.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of MSC solutions, products, and services.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Engage with customer contacts to ensure solution retention and satisfaction.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.

Skills

Customer service

Inventory management

Sales skills

Microsoft Office

Communication skills

Education

High School Diploma or equivalent

Tools

Salesforce (SFDC)

Job description

MSC Industrial Direct Co.,Inc. in West Bend, WI is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at a large, dedicated customer location.

You will support procurement, order placement, and control MSC ControlPoint solutions including VMI, vending, and cribs. The role emphasizes on-site engagement, solution optimization, and collaboration with internal and external stakeholders.