Onsite Service & Inventory Solutions Specialist

MSC Industrial Supply Co.; Youngstown (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

MSC Industrial Supply Co. in Youngstown, OH is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint solutions including Vending, VMI, and Crib systems. The role emphasizes on-site engagement, solution optimization, and collaboration with internal and external stakeholders to drive MSC's value proposition.

Qualifications

• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Excellent customer service and sales skills.
• Proficiency with MS Office and general computer literacy.

Responsibilities

• Manage MSC ControlPoint Solutions including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC loyalty through solution support and CARE program.
• Log daily activities in Salesforce.
• Ensure stock levels (min/max) are maintained.
• Engage with customer contacts to ensure solution retention and satisfaction.

Skills

Customer service

Inventory management

Sales experience

MS Office

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

MSC Industrial Supply Co. in Youngstown, OH is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint solutions including Vending, VMI, and Crib systems. The role emphasizes on-site engagement, solution optimization, and collaboration with internal and external stakeholders to drive MSC's value proposition.