Onsite Inventory Solutions Specialist

MSC Industrial Direct Co.,Inc.

Bridgeport (WV)

On-site

USD 32,000 - 39,000

Full time

13 days ago

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Job summary

MSC Industrial Supply Co. is seeking a Sr. Solutions Service Specialist in Bridgeport, WV to deliver on-site service for MSC's inventory management solutions, including VMI, Onsite, and storeroom programs.

You will drive problem solving, customer retention, and growth in collaboration with the sales team. You will manage controls, perform order management, use SAP/AS400/Salesforce/Tableau, and maintain 6S standards.

Qualifications

2+ years in Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management
High School Diploma or equivalent required
Knowledge of MSC solutions, products, and services
Proficiency in Microsoft Office and general computer literacy
Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities

Responsibilities

Manage MSC ControlPoint Solutions, including VMI, vending, Onsite solution, and storeroom programs at all MSC Service accounts.
Perform product put-away, order management, and inventory optimization.
Communicate with key customer personnel to resolve issues related to Inventory Management solutions.
Promote MSC customer loyalty through solution support and the CARE program.
Identify, record, and track customer cost savings opportunities.
Maintain 6S standards across all solution equipment and areas.
Log daily activities in Salesforce (SFDC).
Ensure appropriate stock levels (min/max) are maintained.
Engage with customer contacts to ensure solution retention and satisfaction.