Onsite Inventory Solutions Specialist

MSC; Salem (WV); On-site; USD 32,000 - 39,000; Full time

Job summary

MSC Industrial Supply Co. in Bridgeport, WV seeks a Sr. Solutions Service Specialist to deliver on-site inventory management support, including VMI, Onsite, and storeroom programs, while driving customer satisfaction and solution expansion.

You will partner with sales, manage stock levels, and use SAP/Salesforce/Tableau to optimize service. Travel 80%+, mentor teammates, and uphold MSC CARE standards.

Qualifications

• 2+ years in customer service, Telesales, Outside Sales, Storeroom or Inventory Management with demonstrated excellence in customer engagement.
• High School Diploma or equivalent required.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, Onsite solution, and storeroom programs at all MSC Service accounts.
• Perform product put-away, order management, and inventory optimization.
• Ability to utilize operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Communicate with key customer personnel to resolve issues and drive customer satisfaction.
• Promote MSC customer loyalty through solution support and CARE program execution.
• Identify, record, and track customer cost savings opportunities.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max).
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Maintain knowledge of all inventory management solutions.

Skills

Customer Service

Telesales

Outside Sales

Storeroom

Inventory Management

Education

High School Diploma

Tools

SAP

AS400

Vending Portal

Salesforce

Tableau

Job description

MSC Industrial Supply Co. in Bridgeport, WV seeks a Sr. Solutions Service Specialist to deliver on-site inventory management support, including VMI, Onsite, and storeroom programs, while driving customer satisfaction and solution expansion.

You will partner with sales, manage stock levels, and use SAP/Salesforce/Tableau to optimize service. Travel 80%+, mentor teammates, and uphold MSC CARE standards.