Onsite Inventory & Vending Solutions Specialist

MSC Industrial Supply Co.; East Granby (CT); On-site; USD 31,000 - 46,000; Full time

Job summary

MSC Industrial Supply Co. in East Granby, CT is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations.

This role supports procurement, order placement, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems. The ideal candidate will drive value through on-site engagement, solution optimization, and collaboration with internal and external stakeholders.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Lead repair and maintenance of vending solution equipment to company standards.

Skills

Customer service

Sales skills

Problem solving

Communication skills

MS Office proficiency

Technical knowledge

Education

High School Diploma or equivalent

Tools

Salesforce

Routing software

Job description

MSC Industrial Supply Co. in East Granby, CT is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations.

This role supports procurement, order placement, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems. The ideal candidate will drive value through on-site engagement, solution optimization, and collaboration with internal and external stakeholders.