Onsite Insurance Unit Manager — Claims Team Leader

GEICO; Poway (CA); On-site; CAD 111,000 - 189,000; Full time

Benefits offered by this job

GEICO Flex Program

Licensing and continuing education at

Leadership development programs

Job summary

GEICO is seeking an Insurance Unit Manager/Supervisor to lead a claims management team onsite in Poway, CA. You will mentor associates, resolve complex inquiries, and drive improvements in customer satisfaction and process efficiency.

Requirements include 2+ years of supervisory experience and a track record of motivating high-performing teams in insurance or related fields. The role emphasizes data-driven decisions, adaptability, and a strong service mindset.

Qualifications

• Bachelor’s or Associate’s degree with 2+ years of supervisory experience OR a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
• Experience managing teams in insurance, financial services, call center, retail or related industries.
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.

Responsibilities

• Lead, mentor, and inspire a team of associates to deliver exceptional service.
• Guide team members in resolving complex customer inquiries and claims.
• Develop team members’ skills and ensure they exceed customer expectations.
• Monitor team performance using KPIs to enhance efficiency and retention.
• Ensure compliance with insurance regulations and deliver outstanding service.
• Address escalated customer concerns with professionalism and empathy.
• Collaborate with leadership to identify and implement process improvements.

Skills

Supervisory experience

Data analysis

Team development

Customer service leadership

Communication

Education

Bachelor’s or Associate’s degree

High school diploma or equivalent

Job description

GEICO is seeking an Insurance Unit Manager/Supervisor to lead a claims management team onsite in Poway, CA. You will mentor associates, resolve complex inquiries, and drive improvements in customer satisfaction and process efficiency.

Requirements include 2+ years of supervisory experience and a track record of motivating high-performing teams in insurance or related fields. The role emphasizes data-driven decisions, adaptability, and a strong service mindset.