Claims Operations Manager – Lead a High-Impact Team

ICW Group; Pleasanton (CA); On-site; USD 104,000 - 176,000; Full time

Benefits offered by this job

Bonus potential

Paid time off

Paid holidays

401K with match

Medical, dental, vision

Job summary

ICW Group is seeking a Manager of Claims to lead the Claims Support Services team and drive exceptional outcomes. The role focuses on improving claim quality, reducing costs, and delivering superior customer experience while ensuring regulatory compliance.

You will oversee a team of Supervisors, manage budgets and staffing, and collaborate with cross-functional partners to implement strategic initiatives that enhance claim operations. This is a full-time, on-site role based in Pleasanton, CA.

Qualifications

• Bachelor's degree and 5+ years of workers’ compensation claims experience.
• At least 1 year supervisory or management experience of claims professionals.
• Experience with claims management systems and data analysis.

Responsibilities

• Monitor KPIs such as claim duration, reserve accuracy, litigation rates, and customer satisfaction.
• Lead Claims Support Services Supervisors and ensure effective service delivery.
• Partner with QA, Training, and other teams to strengthen processes and improve claim quality.
• Drive audits, compliance reviews, and continuous improvement initiatives.

Skills

Data-driven decisions

Strong communication

Team leadership

Process improvement

Education

Bachelor's degree

Job description

ICW Group is seeking a Manager of Claims to lead the Claims Support Services team and drive exceptional outcomes. The role focuses on improving claim quality, reducing costs, and delivering superior customer experience while ensuring regulatory compliance.

You will oversee a team of Supervisors, manage budgets and staffing, and collaborate with cross-functional partners to implement strategic initiatives that enhance claim operations. This is a full-time, on-site role based in Pleasanton, CA.