Installation Coordinator

Ferguson; Wilmington (NC); On-site; USD 21,000 - 54,000; Full time

Job summary

Ferguson Enterprises, Inc. in Wilmington, NC is hiring an Installation Coordinator to proactively manage a portfolio of customer accounts.

This onsite role supports scheduling, order accuracy, and coordination between sales, operations, and customers to ensure timely installations. Responsibilities include maintaining the installation calendar, communicating with customers, and processing change orders while delivering exceptional service.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationships

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Job Posting:Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Join our team today.Ferguson is currently seeking the right individual to fill an immediate need for an Installation Coordinator.Position DetailsLocation: Wilmington, NC (Onsite)Schedule: Monday–Friday, between 8:00 AM and 4:30 PMPay: Starting at $18.00 per hour, with potential for higher pay based on experienceResponsibilitiesProactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and servicesCollaborate with sales teams to understand the customer requirementsReview and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availabilityContact customer for scheduling of events: pre-site, delivery and installationUpdate Installation Calendar with pertinent job conditionTrack and record number of installations by product typeReceive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaintsWrite credit memos and sales orders as needed for returns and rescheduled appointmentsQualificationsPrior installation coordinating experience is strongly preferredAbility to apply expert level product and installation knowledgeAbility to organize and prioritize work and communicate effectivelyAbility to develop and maintain positive relationship with both internal and external customersFamiliar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-Pay Range:-$15.00 - $39.14-Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information