Onsite Infusion Program Admin & Scheduling Specialist

Boston Children's Hospital; Waltham (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Boston Children's Hospital in Waltham is seeking an administrative professional to support the clinical service's operations. The role focuses on delivering positive patient experiences by coordinating services for patients and families, greeting and guiding visitors, and handling routine clerical tasks with accuracy.

You will collaborate with providers and practices to manage complex patient issues, schedule encounters, verify demographics and insurance information, and triage calls to ensure

Qualifications

• Greet and register patients and coordinate with families.
• Coordinate schedules and manage flow to optimize patient experience.
• Handle patient demographics and insurance information accurately.
• Provide courteous customer service and support continuous process improvement.

Responsibilities

• Provides positive and effective customer service to patients, families, and visitors
• Greets, screens, directs, and registers patients
• Collaborates with referring providers and practices to manage complex patient issues
• Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience
• Accurately collects, verifies, and records all patient demographic and insurance information.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Skills

Customer service

Administrative support

Communication skills

Education

High School Diploma or GED

Job description

Boston Children's Hospital in Waltham is seeking an administrative professional to support the clinical service's operations. The role focuses on delivering positive patient experiences by coordinating services for patients and families, greeting and guiding visitors, and handling routine clerical tasks with accuracy.

You will collaborate with providers and practices to manage complex patient issues, schedule encounters, verify demographics and insurance information, and triage calls to ensure