Onsite HR Leader for Call Center Excellence

Qualfon Philippines; Irving (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Qualfon is seeking an experienced onsite HR Manager to serve as a strategic business partner to leadership and staff at our Irving location. You will lead employee relations, performance management, onboarding/offboarding, and leave management, ensuring policy adherence across a high-volume call center workforce.

With 5+ years of progressive HR experience and strong collaboration with site leadership, you will influence people strategies, coach managers, and drive engagement and retention while

Qualifications

• Bachelor's degree in human resources management, Business Administration, or related field preferred, or equivalent years of experience required.
• Certification – PHR or SHRM-CP preferred
• At least 5 years of progressive HR experience
• Previous experience supporting call center highly preferred
• Strong employee engagement capability
• Operations partnership
• Executive presence and influence
• Employee relations expertise
• Proactive problem solving
• Leadership coaching
• Change management
• Data-driven approach
• Conflict resolution and communication
• Onsite leadership presence
• Accountability and follow-through
• Strategic thinking
• Ability to operate as an extension of the US Person Office Director
• Strong organizational judgment and prioritization

Responsibilities

• Proactively leads the delivery of HR Processes to business unit(s), developing strategies and plans that enable the operation to align to the existing and future needs of the assigned location(s).
• Guide and coach supervisors and managers on how to appropriately manage and resolve complex HR issues (e.g., performance management and total rewards).
• Manages and resolves complex employee relations by conducting effective, thorough, and objective investigations through to closure with detailed and appropriate documentation.
• Maintains knowledge of critical employment requirements related to day-to-day management of employees, such as FLSA, Federal I-9 and E-Verify, ADAA, HIPPA, FCRA etc. and ensures assigned business units stay within compliance.
• Partners with centers of excellence and operational partners in the daily management of Qualfon employees
• Responsible for ensuring the execution of proper Onboarding and Offboarding activities for employees in assigned location(s).
• Ensures unemployment, workers compensation, and leave management practices are followed and executed in accordance with federal, state and company guidelines.
• Supports employee performance evaluation administration and manages the yearly calibration process.
• May support complex HR projects cross-functionally.
• Champions and adheres to company guidelines and policies.
• All other duties as assigned.

Job description

Qualfon is seeking an experienced onsite HR Manager to serve as a strategic business partner to leadership and staff at our Irving location. You will lead employee relations, performance management, onboarding/offboarding, and leave management, ensuring policy adherence across a high-volume call center workforce.

With 5+ years of progressive HR experience and strong collaboration with site leadership, you will influence people strategies, coach managers, and drive engagement and retention while