Onsite Customer Care Specialist – Phone & Chat

Qualfon Philippines; Irving (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Telemedicine & Mental Health

Paid Time Off

401(k) with Company Match

Employee Assistance Program

Life & Disability Insurance

Tuition-Free Degrees

Voluntary Benefits

Legal assistance

Identity protection

Pet insurance

Job summary

Qualfon is seeking an onsite Call Center Representative in Irving, TX to provide exceptional customer care for our online Financial Services client. The role handles voice and chat, with a $20.00/hr pay and a schedule that varies to meet business needs.

You will work strictly onsite at 4609 Regent Blvd, performing timely responses, issue resolution, and confidential handling of client information while delivering excellent service and contributing to continuous improvement efforts.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age.
• Knowledge of customer service principles and practices.
• Familiarity with call center software and telecommunication tools.
• Retail or related customer service experience.
• Good data entry/keyboard skills; 40 WPM minimum.
• Experience with channels of support, including voice, social and/or chat.
• Proficient in relevant computer applications: internet navigation.
• Strong verbal and written communication skills, and attention to detail.
• Excellent time management and organizational skills.
• Good judgment, adaptability, high stress tolerance and resilience.
• Team-oriented mindset.

Responsibilities

• Provide timely responses via live chat and phone.
• Resolve issues efficiently and with empathy, maintaining professionalism at all times.
• Deliver exceptional customer service with passion and dedication.
• Drive continuous improvements to enhance the customer experience.
• Keep client cases accurate, current, and organized.
• Maintain strict confidentiality in all interactions.
• Complete all required training and apply knowledge to support clients effectively.

Skills

Customer service

Verbal communication

Written communication

Data entry

Multichannel support

Time management

Teamwork

Problem solving

Adaptability

Confidentiality

High school diploma

Education

High school diploma or GED

Tools

Call center software

Job description

Qualfon is seeking an onsite Call Center Representative in Irving, TX to provide exceptional customer care for our online Financial Services client. The role handles voice and chat, with a $20.00/hr pay and a schedule that varies to meet business needs.

You will work strictly onsite at 4609 Regent Blvd, performing timely responses, issue resolution, and confidential handling of client information while delivering excellent service and contributing to continuous improvement efforts.