Onsite Human Resources Generalist

Qualfon Philippines; Irving (TX); On-site; USD 55,000 - 76,000; Full time

Job summary

QUALFON is seeking an onsite HR Generalist to provide daily transactional HR support to its business units under the guidance of the HR Manager and Director. The role requires at least 2 years of HR experience and the ability to work in a high-volume call center environment.

You will handle onboarding/offboarding, leave management, policy communication, employee data, and employee relations, collaborating with Talent Acquisition, Benefits, Payroll, and Compliance as needed.

Qualifications

• Bachelor’s degree in human resources preferred or equivalent years of experience required.
• Two to three years of HR experience, including business partner and employee relations experience.
• Experience in high-volume environment with non-exempt personnel preferred.
• SHRM-CP/PHR or willingness to obtain certification preferred.

Responsibilities

• Provide day-to-day transactional HR support to the HR Manager and site stakeholders.
• Serve as liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll.
• Coordinate onboarding and offboarding procedures for assigned business units.
• Maintain employee data recording and filing (electronic and hardcopy).
• Manage all Leave of Absence requests per federal, state, and company guidelines.
• Communicate company policies and procedures to staff.
• Support site performance evaluation administration.
• Ensure site compliance with Workers' Compensation and state/federal laws.
• Provide Employee Relations support to leads/managers under HR guidance.
• Effectively communicate HR information to employees.
• Support unemployment insurance compliance and reporting.
• Provide HR-related reports and administrative tasks.

Skills

Organizational skills

Communication skills

MS Office

Confidentiality

UKG

SAP SuccessFactors

Education

Bachelor’s degree in HR

SHRM-CP/PHR preferred

Tools

UKG

SAP SuccessFactors

Job description

OVERVIEW

The onsite Human Resources/Person Office (HR) Generalist provides daily transactional support to their assigned business units through the direction and guidance of the HR Manager and Director. This role requires at least 2 years of experience in Human Resources, preferably supported by growth in previous roles, and the ability to work on-site supporting a high-volume call center environment. Previous call center experience is a plus and requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employee relations, conflict resolution, and the ability to communicate across various levels within the organization.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

RESPONSIBILITIES

• Primary support to HR Manager
• Responsible for day-to-day administration of core HR services to employees and managers in accordance with corporate and site policies and procedures
• Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll
• Coordinates and manages Onboarding and Offboarding procedures for assigned business units
• Responsible for Employee data management recording and filing of employee information; electronic and hardcopy
• Manages all Leave of Absence requests in accordance with federal, state and company guidelines
• Communicate company's policies and procedures
• Supports the site employee performance evaluation administration
• Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law
• Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of the site HR Manager
• Effectively communicates Human Resources information to employees
• Supports Unemployment insurance compliance and reporting
• Provides applicable reports and HR related administrative tasks
• Champions and adheres to company guidelines and policies
• All other tasks as assigned

QUALIFICATIONS

• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software
• Ability to maintain confidential information
• Experience with UKG and SAP SuccessFactors preferred

Education and Experience:

• Bachelor’s degree in human resources preferred or equivalent years of experience required
• Two - three years of Human Resources job experience preferred including business partner and employee relations experience
• Experience supporting non-exempt personnel in a high-volume environment is preferred while problem and conflict resolution skills are required
• SHRM-CP/PHR or willingness to obtain certification preferred

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.