Onsite Call Center Trainer & Coach (Irving)

Qualfon Philippines; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

QUALFON in Irving, TX is seeking an experienced Training Specialist to deliver training programs to new hires onsite. You will answer questions, enforce training standards, and coach trainees to reach performance goals.

The role requires a bachelor’s degree and 3–5 years of related experience, with prior call center exposure preferred. QUALFON emphasizes equal opportunity and structured onboarding processes.

Qualifications

• Bachelor's degree from an accredited four-year college or university; equivalent combination of experience and education may be considered.
• 3–5 years of related experience in training or learning roles.
• Acts as Subject Matter Expert on a specific area of support; prior call center experience required.

Responsibilities

• Delivers training program to new hires prior endorsement to nesting.
• Answers all questions in a timely manner.
• Ensures training rules and regulations are strictly followed.
• Provides coaching on specific areas of the trainee.
• Sets training expectations and overview of the training flow; encourages participation.
• Participates in training design and suggests improvements.
• Identifies training needs and monitors program effectiveness; supports audits and reports.
• Attends calibrations, meetings and conference calls.

Skills

Call center experience

Training delivery

Coaching and mentoring

Education

Bachelor's degree

Job description

QUALFON in Irving, TX is seeking an experienced Training Specialist to deliver training programs to new hires onsite. You will answer questions, enforce training standards, and coach trainees to reach performance goals.

The role requires a bachelor’s degree and 3–5 years of related experience, with prior call center exposure preferred. QUALFON emphasizes equal opportunity and structured onboarding processes.