Onsite Call Center Representative- HRL

Qualfon Philippines; Harlingen (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401(k) with Company Match

Paid Time Off

Telemedicine & Mental Health Support

Employee Assistance Program (EAP)

Life & Disability Insurance

Tuition-Free Degrees

Voluntary Benefits

Identity protection

Pet insurance

Legal assistance

Job summary

Qualfon is hosting an onsite Call Center Representative hiring event in Harlingen, TX, offering $15.00 to $19.00 per hour and same-day offers for qualified candidates. This in-person event demonstrates Qualfon's commitment to finding energetic and customer-focused team members.

Requirements include a high school diploma or GED (some college preferred) and at least one year of customer service or sales experience.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• Minimum of one year of previous customer service and/or sales experience required.
• Strong verbal communication, active listening, and interpersonal skills.
• Typing speed of at least 25 WPM with 90% accuracy.
• Proficiency with computers and Windows-based applications.

Responsibilities

• Handle inbound calls with professionalism, ensuring each customer interaction is positive and productive.
• Provide outstanding customer support by addressing inquiries, resolving issues, and offering tailored solutions.
• Maintain accurate data entry and record keeping using Microsoft Office tools and customer management systems.
• Assist customers with product or service information, troubleshooting, and account management to enhance their experience.
• Demonstrate excellent phone etiquette, active listening, and clear communication skills throughout every interaction.
• Collaborate with team members to meet call center performance goals and improve overall service quality.

Skills

Customer service

Communication

Problem solving

Multitasking

Typing 25 WPM

Education

High school diploma or GED

Job description

OVERVIEW

$15.00 to $19.00 | Onsite Call Center Representative

Your next career move starts here—join us in person!

Qualfon is hosting an onsite Customer Service Hiring Event on Tuesday, September 22, 2026, from 10:00 AM to 4:00 PM. Same-day job offers available for qualified candidates.

Location:
2200 Haine Drive
Harlingen, TX 78550

We’re hiring Call Center Representatives who are energetic, motivated, and passionate about helping others. If you’re a strong communicator, enjoy solving problems, and thrive in a fast-paced environment, you could be a great fit for our team.

Whether you bring previous call center experience or a strong customer service background, we’d love to learn more about you.

Veterans and military family members are encouraged to apply

RESPONSIBILITIES

What You’ll Do:

• Handle inbound calls with professionalism, ensuring each customer interaction is positive and productive
• Provide outstanding customer support by addressing inquiries, resolving issues, and offering tailored solutions
• Maintain accurate data entry and record keeping using Microsoft Office tools and customer management systems
• Assist customers with product or service information, troubleshooting, and account management to enhance their experience
• Demonstrate excellent phone etiquette, active listening, and clear communication skills throughout every interaction
• Collaborate with team members to meet call center performance goals and improve overall service quality

QUALIFICATIONS

What We’re Looking For:

• High school diploma or GED required; some college coursework preferred.
• Minimum of one year of previous customer service and/or sales experience required.
• Strong verbal communication, active listening, and interpersonal skills.
• Customer-focused mindset with the ability to demonstrate empathy and professionalism.
• Strong problem-solving skills with the ability to identify appropriate solutions.
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment.
• Typing speed of at least 25 WPM with 90% accuracy.
• Proficiency with computers and Windows-based applications.
• Ability to navigate multiple systems while assisting customers.
• Demonstrates emotional resilience and maintains a positive, professional approach during challenging customer interactions.
• Results-oriented with a strong commitment to meeting or exceeding individual and team performance goals.
• Must be at least 18 years of age.

This event offers an excellent platform for passionate individuals eager to grow their careers in customer service. We value diversity and are committed to providing an inclusive environment where everyone can succeed. If you’re ready to bring your energy and expertise into a role that makes a difference—don’t miss this opportunity!

Who We Are:

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.

Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

What We Offer:

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental & Vision Coveragewith multiple plan options
• Telemedicine & Mental Health Supportfor convenient care
• Paid Time Off (PTO)that grows with your tenure
• 401(k) with Company Matchto help youplan for the future
• Employee Assistance Program (EAP)with free counseling and wellness resources
• Company-PaidLife & Disability Insurancefor added peace of mind
• Tuition-Free Business Degreesthrough Rochat School of Business for employees and eligible family members
• Voluntary Benefitsincluding accident, critical illness, hospital coverage, and more
• Additional Perkslike legalassistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.