Onsite Hotel Sales Coordinator: Client & Admin Support

Omni Hotels & Resorts; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Omni Hotels & Resorts in New York is seeking a Sales Coordinator to provide administrative and operational support to the Sales team. You will help ensure timely communication, accurate documentation, and exceptional service to clients and hotel guests.

The role works closely with Sales Managers and other departments to manage accounts, coordinate client needs, and meet deadlines. On-site position with no remote eligibility.

Qualifications

• Proven organizational and multitasking abilities.
• Excellent written and verbal communication.
• Professional phone etiquette and customer service.
• Ability to work independently and in a team.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel).
• Experience with hotel sales, CRM, or PMS preferred.
• Experience with Salesforce, Opera, Synergy, BirchStreet preferred.

Responsibilities

• Organizes workload to support Sales Managers and meet deadlines.
• Prepares and distributes emails, letters, proposals, contracts, reports, and other sales-related materials, ensuring accuracy and professionalism.
• Maintains client and account records and department files.
• Maintains departmental records and files in accordance with procedures.
• Monitors communications and distributes information to the team in a timely manner.
• Provides administrative support to Sales colleagues as needed.
• Takes and distributes meeting minutes as requested.
• Answers calls promptly and professionally, routing inquiries as needed.
• Collects detailed information from prospective clients and routes qualified inquiries to the appropriate Sales Manager.
• Prepares and sends sales collateral, proposals, and packages to clients.
• Assists with VIP amenities and related documentation to ensure a seamless guest and client experience.
• Maintains accurate group, account, site inspection, and event information in hotel systems.
• Creates and submits invoices and deposit links as directed by Sales Managers.
• Maintains information across sales, catering, and property management platforms.
• Supports departmental projects, presentations, reports, and other initiatives.
• Maintains Sales Office materials and boards.
• Processes outgoing departmental mail and shipments.
• Ensures Sales Office and Business Center equipment is operational.
• Troubleshoots basic printer issues and manages supplies.

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Independent worker

Team collaboration

Customer service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Opera

BirchStreet

Salesforce

Synergy

Job description

Omni Hotels & Resorts in New York is seeking a Sales Coordinator to provide administrative and operational support to the Sales team. You will help ensure timely communication, accurate documentation, and exceptional service to clients and hotel guests.

The role works closely with Sales Managers and other departments to manage accounts, coordinate client needs, and meet deadlines. On-site position with no remote eligibility.