Onsite Hospitality Associate: Guest Experience Pro

Kasa; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Kasa Travel Credit

Paid time off

Health insurance

Job summary

Kasa Downtown DC is seeking a Hospitality Associate to be the heart of our on-site guest experience. You will balance hands-on hospitality with digital tools, reporting to the Operations Manager and collaborating with Guest Experience and Property Operations teams.

We value hospitality expertise, strong guest service skills, and tech-savviness, with flexibility to work varied shifts and a requirement for reliable transportation.

Qualifications

• Minimum 2 years of hospitality experience, or 2 years in customer service.
• At least 1 year of guest service experience.
• Strong affinity for technology and willingness to learn new systems.

Responsibilities

• Welcoming and assisting guests, handling check-in and special requests.
• Provide personalized local recommendations to guests.
• Maintain common areas and perform quality checks using safety culture tools.

Skills

Hospitality experience

Guest service

Tech-savvy

Flexibility

Transportation

Physical strength

Tools

Breezeway

Slack

Kustomer

Safety Culture

Job description

Kasa Downtown DC is seeking a Hospitality Associate to be the heart of our on-site guest experience. You will balance hands-on hospitality with digital tools, reporting to the Operations Manager and collaborating with Guest Experience and Property Operations teams.

We value hospitality expertise, strong guest service skills, and tech-savviness, with flexibility to work varied shifts and a requirement for reliable transportation.