Answering Service Operator- ON SITE

TEKsystems; Boston (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

Life Insurance

PTO / Vacation

Short and long-term disability

Health Spending Account

Transit benefits

Employee Assistance Program

Job summary

TEKsystems is hiring Hospital Answering Service Operators to work on site in Boston, MA. This role offers 100% on-site work with room for growth within the organization. The position is contract-to-hire with shifts that require flexibility.

Typical responsibilities include handling high-volume patient calls for hospitals and clinics, identifying callers, retrieving contact details from the database, and triaging calls to the appropriate contact. Training is provided.

Qualifications

• Call Center experience with tenure in prior roles.
• Demonstrates eagerness to learn and adapt.
• Shows a competitive drive and proactive attitude.
• Maintains a positive, can-do demeanor in challenging situations.

Responsibilities

• Handle high-volume calls from patients for clinics/hospitals.
• Identify caller and triage appropriately.
• Retrieve and verify patient contact information in the database.
• Route calls to the correct department or contact.

Skills

Call Center experience

Eager learner

Competitive edge

Positive attitude

Reliability

Job description

TEKsystems is hiring Hospital Answering Service Operators to work ON SITE for a client based in Boston, MA.

These positions would take place 100% on site and would offer the opportunity to work for a top employer in the Boston market. Room to move up within the organization!

Qualifications

• Call Center experience (need good tenure from previous roles)
• Someone who is looking to learn, avid learner
• Competitive edge
• Positive attitude
• Reliable

Job Description

• Taking high volume calls from incoming patients of doctors for clinics which are Hospitals and Smaller Health Clinics
• Determining who is on the call
• Retrieving customer contact information in database
• Triaging the call to the appropriate contact.

Hours (need to be flexible here)

Paid Training provided on a shift of Monday- Friday 10:30-6:30pm for all shifts

We are hiring for 2nd shift hours

Swing shift-Between 10am-8pm-Tuesday-Saturday- The days off for this specific shift would be Sunday and Monday.

Earlier 2nd shift- Between 1pm-10pm Monday, Tuesday, Thursday, Friday, and Saturday. The days off for this specific shift would be Sunday and Wednesday.

Pay

$22- 25/hr. (based off experience)

Pay And Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Boston, MA.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Boston,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.