Onsite Hospice Admissions Coordinator

Empath Health; West Palm Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

PTO 5+ weeks

Tuition reimbursement

Mission-driven culture

Job summary

Trustbridge Hospice in West Palm Beach, a member of Empath Health, is seeking an Admissions Coordinator for an onsite role in a call center environment. The full-time position runs Monday to Friday, 12:00 p.m.–8:30 p.m., supporting admissions and ensuring a seamless, empathetic experience for patients and families during a critical transition.

Key responsibilities include converting referrals to admissions, delivering exceptional service to patients, families, and referral sources, coordinating

Qualifications

• Associate degree preferred.
• Three (3) years of experience in healthcare administration or customer service.
• Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.

Responsibilities

• Facilitate conversion of referrals to admissions through completion of intake process.
• Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
• Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
• Maintain accurate records and documentation in accordance with organizational policies.
• Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.

Skills

Healthcare admin

Customer service

High call volume

Communication

Education

Associate degree preferred

Tools

Microsoft Office

Job description

Trustbridge Hospice in West Palm Beach, a member of Empath Health, is seeking an Admissions Coordinator for an onsite role in a call center environment. The full-time position runs Monday to Friday, 12:00 p.m.–8:30 p.m., supporting admissions and ensuring a seamless, empathetic experience for patients and families during a critical transition.

Key responsibilities include converting referrals to admissions, delivering exceptional service to patients, families, and referral sources, coordinating