Care Navigator: Compassionate Admissions Specialist (Hospice)

Empath Health; West Palm Beach (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

5+ weeks PTO

Tuition reimbursement

Job summary

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate Care Navigator to join our team in West Palm Beach. The full-time position supports the admissions process and ensures an empathetic experience for patients and families during a meaningful transition.

The role requires strong communication, organization, and computer skills, with 3 years in healthcare administration or customer service and an Associate degree preferred. Bilingual English/Spanish is preferred.

Qualifications

• Associate degree preferred.
• Three (3) years of experience in healthcare administration or customer service.
• Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Facilitate the conversion of referrals to admissions through completion of the intake process.
• Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
• Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
• Maintain accurate records and documentation in accordance with organizational policies.
• Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.

Skills

Customer service

Communication

Time management

Bilingual English/Spanish

Education

Associate degree preferred

Tools

Computer skills

Job description

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate Care Navigator to join our team in West Palm Beach. The full-time position supports the admissions process and ensures an empathetic experience for patients and families during a meaningful transition.

The role requires strong communication, organization, and computer skills, with 3 years in healthcare administration or customer service and an Associate degree preferred. Bilingual English/Spanish is preferred.