Compassionate Hospice Admissions Navigator

LE10005 Empath Payroll Services, LLC

United States

On-site

USD 42,000 - 62,000

Full time

4 days ago

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Benefits offered by this job

Fair, competitive pay

Comprehensive benefits: medical, dent,

life and retirement with company match

PTO: 5+ weeks

Job summary

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate Care Navigator in West Palm Beach to support admissions from Monday through Thursday, 7:30 a.m. - 6:00 p.m., guiding patients and families through one of life’s most meaningful transitions.

This full-time role emphasizes empathetic service, accurate records, and coordination with the interdisciplinary team. Relevant experience in healthcare administration or customer service, plus an associate degree, are preferred, with

Qualifications

Associate degree preferred.
Three (3) years of experience in healthcare administration or customer service.
Bilingual English/Spanish preferred.
Ability to handle a high call volume.
Strong communication, organization, and computer skills.

Responsibilities

Facilitate the conversion of referrals to admissions through completion of the intake process.
Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
Maintain accurate records and documentation in accordance with organizational policies.
Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.