Onsite Helpdesk Technician – Windows & O365 Support

Apex Systems; Bethel (AK); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Employee stock purchase program (ESPP)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Job summary

A leading tech support company is seeking a Helpdesk Technician in Bethel, AK. This full-time position involves providing tier-1 support for Windows environments, troubleshooting MS Teams, and ensuring the operation of desktops and endpoints. The ideal candidate should have 3-5 years of IT experience and A+ Certification. Additionally, they will engage with users to resolve issues efficiently. The role offers competitive pay and an extensive benefits package.

Qualifications

• 3–5 years of IT experience in Tier 1 or Tier 2 support roles.
• Proficiency in Windows 10 and Windows 11 systems.
• Strong understanding of Office 365 applications.

Responsibilities

• Diagnose and resolve issues with user devices and equipment.
• Provide assistance for Windows 10 and Windows 11 systems.
• Support users with Outlook, Teams, and other O365 applications.
• Assist with configuration, connectivity, and user issues for MS Teams.
• Deliver onsite technical help for hardware, software, and peripherals.
• Support device setup, imaging, and deployment processes.
• Provide clear, customer-focused technical assistance and communication.

Skills

A+ Certification

Technical support

Troubleshooting

Customer engagement

Job description

A leading tech support company is seeking a Helpdesk Technician in Bethel, AK. This full-time position involves providing tier-1 support for Windows environments, troubleshooting MS Teams, and ensuring the operation of desktops and endpoints. The ideal candidate should have 3-5 years of IT experience and A+ Certification. Additionally, they will engage with users to resolve issues efficiently. The role offers competitive pay and an extensive benefits package.