Help Desk Technician - Alaska On-Site

Seneca Holdings; Anchorage (AK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible work-life balance

Comprehensive benefits package

Professional development opportunities

Job summary

Seneca Holdings is seeking a Help Desk Technician to support operations at Joint Base Elmendorf-Richardson in Alaska. The ideal candidate will have a High School Diploma, a Security+ Certification, and at least one year of experience in help desk support. Responsibilities include providing technical assistance, troubleshooting issues, and managing ticket resolutions. Employees are eligible for competitive pay and benefits including medical and retirement plans. This position helps ensure effective IT support for federal health agencies.

Qualifications

• High School Diploma required.
• Security+ Certification must be obtained.
• Minimum one year of experience as a Help Desk Specialist.

Responsibilities

• Provide corrective action and diagnose problems through various support methods.
• Document, track, and monitor problems to ensure timely resolution.
• Assist with installation and troubleshooting of IT devices and applications.

Skills

Help Desk Support

Technical Problem Solving

Network Troubleshooting

Communication Skills

Education

High School Diploma

Tools

DHA Ticketing System

Video Teleconferencing Software

Job description

Seneca Holdings is seeking a Help Desk Technician to support operations at Joint Base Elmendorf-Richardson in Alaska. The ideal candidate will have a High School Diploma, a Security+ Certification, and at least one year of experience in help desk support. Responsibilities include providing technical assistance, troubleshooting issues, and managing ticket resolutions. Employees are eligible for competitive pay and benefits including medical and retirement plans. This position helps ensure effective IT support for federal health agencies.