Onsite Helpdesk Technician - Topeka (Entry Level)
TEKsystems
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Benefits offered by this job
Job summary
The Kansas Department of Transportation is seeking a helpdesk technician to provide on-site support in Topeka, KS. TEKsystems has supported the state for 15 years and offers an exclusive contract position for a candidate with basic technical schooling and a drive to begin a career with a large public entity.
Primary responsibilities include end-user support, hardware/software deployment, imaging, asset management, and documenting processes.
Qualifications
- Six (6) months of experience advising and assisting computer users in a distributed computing environment.
- Education may substitute for experience as determined relevant by the agency
Responsibilities
- Providing end-user technical support (in person, phone, remote)
- Installing, maintaining, and troubleshooting computer hardware and software
- Imaging, deploying, and redeploying devices
- Maintaining hardware and software inventory and asset records
- Supporting LAN, Wi-Fi, communication, and mobile devices
- Setting up audio/visual equipment for meetings
- Creating technical documentation and knowledge base articles
Skills
Education
Tools
Job description
The Kansas Department of Transportation is seeking a helpdesk technician to provide on-site support in Topeka, KS. TEKsystems has supported the state for 15 years and offers an exclusive contract position for a candidate with basic technical schooling and a drive to begin a career with a large public entity.
Primary responsibilities include end-user support, hardware/software deployment, imaging, asset management, and documenting processes.
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