Technology Support Consultant II

Kansas Department For Children and Families

Topeka (KS)

On-site

USD 39,555 - 48,345

Full time

14 days+

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Job summary

A state government agency is seeking an HR Recruitment Professional in Topeka, Kansas to provide IT support and assist in operations management. The role requires a high school diploma and advising experience in a computer environment. Successful candidates will provide 24/7 technical support and engage in troubleshooting for various departmental offices. This full-time position offers an annual salary of $43,950.40 and seeks individuals who are committed to serving the community.

Qualifications

Minimum one year advising and assisting computer users in a distributed computing environment.
Education may be substituted for experience as determined relevant by the agency.

Responsibilities

Provide 24/7 support for PRC and weekend/holiday support for CPS.
Assist IT regional offices and staff.
Troubleshoot incidents and assign them to appropriate CO groups.

Skills

Advising and assisting computer users

Troubleshooting

Support role

Education

High School Diploma or equivalent

Job description

HR Recruitment Professional focused on Policies & Procedures and Operations Management.

JOB ID 218664 – Required documents (as listed in Qualifications section) must be uploaded with Indeed resume or emailed to recruiter. Resumes not including these may not be considered.

Job posting closes/applications accepted through: open until filled

Kansas Department for Children and Families | www.dcf.ks.gov

Information Services/EBITS

Administration/ Topeka

Position Summary & Responsibilities

The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!

This position plays a role in the Admin/Central Office (CO) Service Desk/Desktop Support Tier 2/3 Support. Their primary support is the DCF Admin (Executive Staff, Legal, HR, Audits, EES, PPS, CSE, Records Center, OHD, and KRS), and KDADS - New England Building, and PRC and FCL staff located in the Topeka Service Center. Provides 24/7 support for PRC and weekends/holiday support for CPS. In addition to supporting local CO staff, this position provides assistance to IT regional offices and staff. Central Office provides the initial support of the incident’s and does the necessary troubleshooting and assigns to the appropriate CO groups (Infrastructure, telecom, connectivity, and security). This position also provides support to contracted agencies Young Williams, KVC, JD18, and Veritas, etc.

View the full position description: http://content.dcf.ks.gov/hr/careers/K0230087.pdf

Minimum Qualifications

Minimum Qualifications:

High School Diploma or equivalent and one year advising and assisting computer users in a distributed computing environment. Education may be substituted for experience as determined relevant by the agency.

Preferred Qualifications

Three years’ experience in a distributed computer environment.

Post-Offer, Pre-employment Requirements

Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199.

Kansas Department of Revenue - Tax Clearance Frequently Asked Questions: https://www.ksrevenue.gov/faqs-taxclearance.html

Compensation

$43,950.40 annually. Salary may be dependent upon the candidate’s qualifications and experience.

Veteran's Preference

How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Veteran’s Preference: https://admin.ks.gov/offices/personnel-services/jobs/veterans-preference.

Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference at the following link: https://admin.ks.gov/offices/personnel-services/jobs/disability-hiring-preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

E-Verify

DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

For more information on State of Kansas employment opportunities and benefits, visit the State of Kansas Career Portal at www.jobs.ks.gov.

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