Help Desk Technician

Mize CPAs Inc.

Topeka (KS)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

College degree reimbursement

17 days PTO

10 paid holidays

Community service PTO

401(k) match

Fitness incentives

Parental leave

Job summary

A leading regional accounting and IT firm in Topeka is seeking an in-person IT Help Desk Technician. The role involves supporting end-user devices, documenting incidents, and collaborating with staff. Competitive salary and benefits offered, including professional development opportunities.

Qualifications

Strong technical knowledge and skills required.
Three or more years of experience in IT support preferred.

Responsibilities

Install and support end-user computing devices and software applications.
Document support incidents using ticketing systems.
Provide effective communication with employees and clients.

Skills

Customer service aptitude

Interpersonal skills

Technical knowledge

Communication

Education

High School Diploma or equivalent

Job description

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Mize CPAs Inc. was recently named a Top 200 Workplace for 2024 and 2025 by USA Today! We are a leading regional accounting and IT firm with offices in Topeka and Overland Park, Kansas. Our firm works with clients in various industries and has a rapidly growing restaurant and hospitality division serving clients nationwide.

We are seeking an in-person only IT Help Desk Technician in the Topeka office. Full-time availability (40 hours per week) is required.

If you are the right fit, you will have experience installing and supporting end-user computing devices, printers, scanners, faxes, modems, phones, mobile devices, and software applications. You will also monitor WAN & LAN devices, servers, phone systems, door access systems, and backup processes daily.

Essential Functions and Responsibilities:

Become an expert in hardware and software used by employees and clients
Document hardware and software details, including install instructions, license keys, vendor contacts
Manage inventory of spare equipment
Set up hardware and install applications for new employees, providing access to necessary resources
Meet deadlines for installing new devices and software
Document support incidents using ticketing systems, prioritizing based on severity
Communicate effectively and professionally with employees and clients
Follow up to ensure support issues are resolved satisfactorily
Inform managers/shareholders of escalated situations
Work independently with attention to detail, adapting to changing priorities
Collaborate effectively under stress and deadlines
Work hours as necessary to meet project deadlines
Identify skill gaps and pursue knowledge growth
Occasional same-day travel to client sites, meetings, and seminars

Requirements

Required qualifications:

In-office work during and after training due to necessary interactions
High School Diploma or equivalent
Strong technical knowledge and skills
Customer service aptitude
Interpersonal and relationship-building skills
Excellent verbal and written communication skills

Preferred qualifications:

Technical certifications or formal education
Three or more years of experience in IT support

Benefits

Mize CPAs Inc. offers a competitive salary, benefits, challenging projects, and ongoing professional development. Benefits include college degree reimbursement, 17 days PTO, 10 paid holidays, community service PTO, 401(k) match, fitness incentives, and parental leave.

With shareholder approval, support for continuing education, certification courses, exam reimbursement, and time off is available. We promote work-life balance and career growth through annual reviews and internal opportunities, serving various industries within our firm.

Additional Details