Helpdesk Support Specialist

TEKsystems; Topeka (KS); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

The Kansas Department of Transportation is seeking a helpdesk technician to provide on-site support in Topeka, KS. TEKsystems has supported the state for 15 years and offers an exclusive contract position for a candidate with basic technical schooling and a drive to begin a career with a large public entity.

Primary responsibilities include end-user support, hardware/software deployment, imaging, asset management, and documenting processes.

Qualifications

• Six (6) months of experience advising and assisting computer users in a distributed computing environment.
• Education may substitute for experience as determined relevant by the agency

Responsibilities

• Providing end-user technical support (in person, phone, remote)
• Installing, maintaining, and troubleshooting computer hardware and software
• Imaging, deploying, and redeploying devices
• Maintaining hardware and software inventory and asset records
• Supporting LAN, Wi-Fi, communication, and mobile devices
• Setting up audio/visual equipment for meetings
• Creating technical documentation and knowledge base articles

Skills

Desktop

Help desk support

service now

troubleshooting

customer service

active directory

mobile devicing

imaging

asset management

inventory management

comptia a+

microsoft certified professional

windows 10

Education

High School Diploma or equivalent

Tools

Windows OS

Microsoft Office

Active Directory

LAN/WAN

Wi-Fi systems

Device imaging software

Audio/visual equipment

Mobile devices

Job description

The Kansas Department of Transportation is the state agency responsible for planning, building, and maintaining Kansas' roads, highways, bridges, and other transportation systems to keep people and goods moving safely and efficiently across the state. TEKsystems has been supporting the state through staffing for 15 years, including the Department of Transportation. They are looking for one helpdesk technician to be on site in Topeka. This an exclusive opportunity, and a great opportunity for an individual with some technical schooling to get their foot in the door at a large public entity.

Primary responsibilities

• Providing end-user technical support (in person, phone, remote)
• Installing, maintaining, and troubleshooting computer hardware and software
• Imaging, deploying, and redeploying devices
• Maintaining hardware and software inventory and asset records
• Supporting LAN, Wi-Fi, communication, and mobile devices
• Setting up audio/visual equipment for meetings
• Creating technical documentation and knowledge base articles

Skills required

• Strong troubleshooting and problem-solving skills
• Customer service and communication skills
• Ability to work independently with moderate supervision
• Knowledge of distributed computing environments
• Device imaging and deployment skills
• Asset and inventory management
• Documentation and technical writing skills

Knowledge and ability to utilize the current version of the following products

• Microsoft Windows operating systems
• Microsoft Office
• Microsoft Active Directory
• LAN/WAN networks
• Wi-Fi and communication systems
• Device imaging software
• Audio/visual equipment
• Mobile devices and smartphones

Skills

• Desktop
• Help desk support
• service now
• troubleshooting
• customer service
• active directory
• mobile devicing
• imaging
• asset management
• inventory management
• comptia a+
• microsoft certified professional
• windows 10

Top Skills Details

• Desktop
• Help desk support
• service now
• troubleshooting
• customer service
• active directory
• mobile devicing
• imaging
• asset management
• inventory management

Additional Skills & Qualifications

Experience required

• Six (6) months of experience advising and assisting computer users in a distributed computing environment

Education may substitute for experience as determined relevant by the agency

Education required

• High School Diploma or equivalent

Preferred

• Microsoft Certified Professional (MCP)
• CompTIA A+ Certification
• CompTIA Network+ Certification

Physical requirements (lifting, repetitive motion, etc)

• Continuous sitting at computer workstation
• Continuous bilateral hand coordination (keyboard/mouse use)
• Occasional standing and walking
• Occasional reaching above shoulder height
• Occasional bending, crouching, kneeling
• Occasional lifting:
  • Up to 2 lbs (files)
  • Up to 7 lbs (binders)
  • Up to 20 lbs (computer equipment)
• Exposure to electrically powered office, network, and telecommunications equipment
• Must follow safety procedures when installing/repairing equipment

Experience Level

• Entry Level

Job Type & Location

This is a Contract position based out of Topeka, KS.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Topeka,KS.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.