Onsite Helpdesk Specialist II - Bilingual Tech Support

pharrtx; Pharr (TX); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Retirement plan

Job summary

City of Pharr is seeking a Full-Time Helpdesk Specialist II to troubleshoot and resolve issues across applications and desktop systems. You will support TEAMPHARR.NET customers and City users via phone and remote access, delivering timely technical help.

The role requires strong knowledge of computer systems, experience with work order tracking, and proficiency in Word, PowerPoint, and Excel. English and Spanish communication skills are essential for serving a diverse community.

Qualifications

• Knowledge of computer systems.
• Knowledge of work order tracking computer systems.
• Proficient in computer software such as Microsoft Word, PowerPoint, Excel.
• Excellent verbal and written communications skills in English and Spanish.
• Must pass a thorough criminal background check due to the sensitivity of the information handled.

Responsibilities

• Identify, troubleshoot, and resolve issues faced by users across applications and desktop systems.
• Provide exceptional technical support to end-users via phone and remote connections.
• Track and communicate the status of incident responses per established protocols.
• Assist with reporting and communication materials using Word, PowerPoint, and Excel.

Skills

Computer systems

Work order tracking

Bilingual English/Spanish

Problem solving

Tools

Microsoft Word

PowerPoint

Excel

Job description

City of Pharr is seeking a Full-Time Helpdesk Specialist II to troubleshoot and resolve issues across applications and desktop systems. You will support TEAMPHARR.NET customers and City users via phone and remote access, delivering timely technical help.

The role requires strong knowledge of computer systems, experience with work order tracking, and proficiency in Word, PowerPoint, and Excel. English and Spanish communication skills are essential for serving a diverse community.