Onsite Helpdesk Specialist - Bilingual Support

City of Pharr, TX; Pharr (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement

Job summary

The City of Pharr, TX is hiring a Full-Time Helpdesk Specialist to serve as the first point of contact for end-users, providing technical assistance via phone or email and resolving issues using standard tools.

This on-site role emphasizes customer service, basic network troubleshooting, and bilingual English/Spanish communication, with a competitive salary of $27,000 per year and benefits including medical, dental, vision, PTO, and retirement.

Qualifications

• Experience in technical computer operations.
• Network or software support in a Windows-based environment.
• Bilingual English/Spanish preferred.
• Knowledge of call center environment and duties.
• Knowledge of computer systems and work order tracking systems.
• Capable of working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for end-users via phone or email.
• Resolve issues remotely using management tools and scripts.
• Troubleshoot basic network connectivity for computers and printers.
• Maintain high-quality customer service and documentation.

Skills

Technical computer experience

Windows-based support

Bilingual English/Spanish

Call center knowledge

Work order systems

Fast-paced environment

Job description

The City of Pharr, TX is hiring a Full-Time Helpdesk Specialist to serve as the first point of contact for end-users, providing technical assistance via phone or email and resolving issues using standard tools.

This on-site role emphasizes customer service, basic network troubleshooting, and bilingual English/Spanish communication, with a competitive salary of $27,000 per year and benefits including medical, dental, vision, PTO, and retirement.