Bilingual Helpdesk Specialist II — IT Support

City Of Pharr; Pharr (TX); On-site; USD 26,000 - 35,000; Full time

Job summary

The City of Pharr is hiring a Full-Time Helpdesk Specialist II to support TEAMPHARR.NET users onsite. You will handle hardware, software, and connectivity issues, delivering reliable technical support with a customer-first mindset.

You will troubleshoot across multiple applications, document incidents, and collaborate with teams to improve user experience. Strong English/Spanish communication and MS Office proficiency are essential.

Qualifications

• Knowledge of computer systems.
• Knowledge of work order tracking systems.
• Proficient in Microsoft Word, PowerPoint, Excel.
• Excellent verbal and written communication in English and Spanish.

Responsibilities

• Identify, troubleshoot, and resolve issues across applications and desktop systems.
• Provide technical support to end-users via phone and remote connections.
• Track and communicate the status of incident responses following change protocols.

Skills

Computer systems

Work order tracking

Bilingual English/Spanish

Verbal & written communication

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

The City of Pharr is hiring a Full-Time Helpdesk Specialist II to support TEAMPHARR.NET users onsite. You will handle hardware, software, and connectivity issues, delivering reliable technical support with a customer-first mindset.

You will troubleshoot across multiple applications, document incidents, and collaborate with teams to improve user experience. Strong English/Spanish communication and MS Office proficiency are essential.