Helpdesk Specialist II

City Of Pharr; Pharr (TX); On-site; USD 26,000 - 35,000; Full time

Job summary

The City of Pharr is hiring a Full-Time Helpdesk Specialist II to support TEAMPHARR.NET users onsite. You will handle hardware, software, and connectivity issues, delivering reliable technical support with a customer-first mindset.

You will troubleshoot across multiple applications, document incidents, and collaborate with teams to improve user experience. Strong English/Spanish communication and MS Office proficiency are essential.

Qualifications

• Knowledge of computer systems.
• Knowledge of work order tracking systems.
• Proficient in Microsoft Word, PowerPoint, Excel.
• Excellent verbal and written communication in English and Spanish.

Responsibilities

• Identify, troubleshoot, and resolve issues across applications and desktop systems.
• Provide technical support to end-users via phone and remote connections.
• Track and communicate the status of incident responses following change protocols.

Skills

Computer systems

Work order tracking

Bilingual English/Spanish

Verbal & written communication

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Join the City of Pharr as a Full-Time Helpdesk Specialist II professional, where your contributions directly impact the community! This onsite role offers an engaging environment where problem-solving skills and customer-centricity are paramount. Collaborate with innovative teams, tackle diverse technical challenges, and enhance your skills in a forward-thinking atmosphere that values energy and professionalism. With a competitive pay of $30,000.00, you’ll be rewarded for your dedication to delivering exceptional service.

Immense yourself in a culture that appreciates your expertise and fosters continuous growth. Engage with a dynamic team and become an essential part of our mission to serve the residents of Pharr, TX. You will have benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Embrace this opportunity to advance your career while making a meaningful difference!

Your role as a Helpdesk Specialist II

As a Full-Time Helpdesk Specialist II at the City of Pharr, you will play a vital role under the general supervision of the Customer Service Manager. Your primary responsibility will be to identify, troubleshoot, and resolve issues faced by users across various applications and desktop systems. You will provide exceptional technical support to end-users from the City of Pharr and TEAMPHARR.NET customers, addressing concerns related to computer hardware, software, and Internet connectivity. Engaging in both phone support and remote connections, you will ensure a seamless experience for users.

Additionally, you will track and communicate the status of incident responses, adhering to established protocols for configuration changes, updates, and upgrades. Your expertise will significantly contribute to enhancing customer satisfaction while fostering a culture of innovation and problem-solving within the team.

What matters most

To excel as a Full-Time Helpdesk Specialist II at the City of Pharr, you will need a robust skill set that aligns with the demands of the position. A strong knowledge of computer systems is essential, as you will be troubleshooting various applications and desktop environments. Familiarity with work order tracking systems will help you efficiently manage and document incidents.

Proficiency in Microsoft Word, PowerPoint, and Excel is crucial for preparing reports and communication materials. Additionally, excellent verbal and written communication skills in both English and Spanish are necessary to effectively assist a diverse clientele and ensure clear, concise support. This combination of technical proficiency and interpersonal skills will empower you to thrive in this dynamic, customer-focused role while enhancing the overall user experience within the City of Pharr and TEAMPHARR.NET.

Knowledge and skills required for the position are:

• Knowledge of computer systems.
• Knowledge of work order tracking computer systems.
• Proficient in computer software such as Microsoft Word, PowerPoint, Excel.
• Excellent verbal and written communications skills in both English and Spanish.

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.