Helpdesk Specialist

City of Pharr, TX; Pharr (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement

Job summary

The City of Pharr, TX is hiring a Full-Time Helpdesk Specialist to serve as the first point of contact for end-users, providing technical assistance via phone or email and resolving issues using standard tools.

This on-site role emphasizes customer service, basic network troubleshooting, and bilingual English/Spanish communication, with a competitive salary of $27,000 per year and benefits including medical, dental, vision, PTO, and retirement.

Qualifications

• Experience in technical computer operations.
• Network or software support in a Windows-based environment.
• Bilingual English/Spanish preferred.
• Knowledge of call center environment and duties.
• Knowledge of computer systems and work order tracking systems.
• Capable of working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for end-users via phone or email.
• Resolve issues remotely using management tools and scripts.
• Troubleshoot basic network connectivity for computers and printers.
• Maintain high-quality customer service and documentation.

Skills

Technical computer experience

Windows-based support

Bilingual English/Spanish

Call center knowledge

Work order systems

Fast-paced environment

Job description

Join the City of Pharr as a Full-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With a competitive pay of $27,000.00, you'll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction.

If you are a passionate problem solver eager to contribute to a professional atmosphere, this role is not to be missed. You can enjoy great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Take the leap into an exciting career where your skills will shine and grow within a thriving organization!

Are you excited about this Helpdesk Specialist job?

As a Full-Time Helpdesk Specialist at the City of Pharr, you will serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email. Your role involves answering support calls and utilizing management tools to resolve issues remotely, ensuring high-quality customer service at all times. You will troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach. Additionally, you will perform basic network troubleshooting to maintain connectivity for both computers and printers, demonstrating your commitment to problem-solving and customer-centricity. This position offers a stimulating environment where your technical skills can flourish while directly benefiting the community.

Are you the Helpdesk Specialist we're looking for?

To thrive as a Full-Time Helpdesk Specialist at the City of Pharr, candidates should possess a strong foundation in technical computer, network, or software support, preferably within a Windows-based environment. Bilingual proficiency in English and Spanish is highly desired, as it enhances communication with our diverse customer base. Familiarity with a call center environment and its duties will set you apart, complemented by knowledge of computer systems and work order tracking systems.

The ability to excel in a fast-paced environment is essential, as you will frequently troubleshoot various technical issues while maintaining a high standard of customer service. Strong problem-solving skills, paired with effective communication and multitasking abilities, will ensure your success in this pivotal role.

Knowledge And Skills Required For The Position Are

• Experience in technical computer
• Network or software support in a windows computer - based network preferred.
• Bilingual English/Spanish preferred.
• Knowledge of call center environment and duties.
• Knowledge of computer systems and work order tracking computer systems.
• Capable of working in a fast-paced environment.

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Salary: $27000 per year